Privacy Policy

1. Data controller

The data controller is Damen Salon, Braće Begić 35, 71000 Sarajevo, Bosnia and Herzegovina.

Privacy contact: info@damen-salon.com

2. Data we collect

• Identity and contact data (name, phone, e-mail).
• Booking request data (selected service, preferred time, notes).
• Technical data (IP address, device/browser type, basic logs).

3. Purposes and legal basis

• Responding to inquiries and handling bookings (steps at user request).
• Appointment organization and records (legitimate business interest).
• Compliance with legal obligations (accounting and other mandatory rules).

4. Retention periods

We retain data as long as necessary for the relevant purpose, or as required under applicable laws in Bosnia and Herzegovina.

5. Data sharing

Data may be shared with contracted processors providing technical support (hosting, infrastructure, e-mail services), subject to confidentiality and security obligations.

6. Data subject rights

• Right of access, correction, and deletion.
• Right to restriction and objection where legal conditions are met.
• Right to lodge a complaint with the Personal Data Protection Agency in Bosnia and Herzegovina (AZLP).

7. Data security

We apply reasonable technical and organizational safeguards to protect data from unauthorized access, loss, and misuse.

8. Applicable law

Personal data processing is carried out in accordance with the applicable Law on Personal Data Protection of Bosnia and Herzegovina and related regulations.